FAQs

1. How do I choose the right size?

Each product includes a detailed size guide to help you find your perfect fit. If you're between sizes or need personalized assistance, our support team is always happy to help.

2. What products do you offer?

We offer a thoughtfully curated collection of premium intimates, luxurious sleepwear, elegant dresses, loungewear, jewelry, handbags, and fashion accessories designed to help you look and feel your best for every occasion.

3. What materials are your products made from?

Our collections feature carefully selected materials including satin, lace, mesh, premium polyester blends, stainless steel, sterling silver, and other high-quality fabrics and finishes chosen for their comfort, durability, and luxurious appeal.

4. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by location, with most orders arriving within 7–15 business days.

5. Do you ship internationally?

Yes! We proudly offer worldwide shipping so customers around the globe can enjoy MIYA LORAI

6. Can I return or exchange my order?

We accept returns on eligible items in accordance with our Return & Refund Policy. Due to hygiene reasons, certain intimate products may not qualify for returns unless they arrive damaged, defective, or incorrect.

7. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your shipment every step of the way.

8. Is my payment information secure?

Absolutely. We use trusted, encrypted payment gateways to ensure your personal and payment information remains secure throughout the checkout process.

9. How should I care for my items?

Care instructions vary by product. We recommend following the care label provided with each item. Delicate garments should generally be hand washed or washed on a gentle cycle, while jewelry and accessories should be stored properly to preserve their beauty.

10. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item. Our team will resolve the issue as quickly as possible.

11. Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.

12. How can I contact MIYA LORAI?

You can reach our customer support team through our Contact Us page or by email. We're always happy to assist with product questions, sizing, orders, shipping, or anything else you need.