Shipping policy
Shipping Policy
At MIYA LORAI, we're committed to delivering your order as quickly and carefully as possible. Every order is prepared with attention to detail to ensure your shopping experience is smooth from checkout to delivery.
Order Processing
- Orders are processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with your tracking information.
Shipping Times
Estimated delivery times vary depending on your location:
- United States: 7–15 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Europe: 7–18 business days
- Rest of the World: 10–20 business days
Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping rates are calculated at checkout based on your delivery location. From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been dispatched, you'll receive an email containing your tracking number. Please allow up to 48 hours for tracking information to become available after shipment.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order. MIYA LORAI cannot be held responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery timeframe, please contact our customer support team. We'll work with the shipping carrier to help locate your order and provide updates whenever possible.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We'll review your claim and arrange an appropriate resolution as quickly as possible.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please don't hesitate to contact our customer support team. We're always happy to help and ensure your experience with MIYA LORAI is exceptional.
