Return & Refund Policy

Last updated: July 2026

At MIYA LORAI we want you to love every purchase. If you're not completely satisfied, we're here to help. Please read our return policy carefully before requesting a return.

14-Day Return Policy

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused, unworn, and unwashed
• Be in its original condition
• Have all original tags attached
• Be returned in its original packaging
• Include proof of purchase or your order number

To begin a return, please contact our Customer Care team at support@miyalorai.com within 14 days of delivery. If your return is approved, we’ll provide detailed return instructions. Returns sent without prior authorization may not be accepted.

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days. Depending on your bank or credit card provider, processing times may vary.

Once your return request has been reviewed and approved, we'll provide the appropriate return instructions and return shipping address.

Non-Returnable Items

For hygiene reasons, lingerie, bodysuits, panties, shapewear, hosiery, and other intimate apparel cannot be returned once delivered, unless the item is defective or you received the wrong product.

• Worn or tried on beyond fitting
• Washed or cleaned
• Used in any way
• Damaged after delivery
• Returned without original tags attached
• Returned without the original packaging
• Returned with the hygiene liner removed (where applicable)

These requirements help ensure the health, safety, and confidence of all our customers.

Certain sale, clearance, or final sale items may also be marked as non-returnable. These items cannot be returned unless they arrive damaged or defective.

EXCHANGES

We do not offer product exchanges. If you would like a different item, please place a new order after your return has been approved (if eligible).

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery and include:

• Your order number
• A description of the issue
• Clear photos showing the problem

We'll review your request promptly and work to provide an appropriate resolution.

Refunds

Once we receive and inspect your approved return, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please note:

• Original shipping charges are non-refundable unless the return is due to our error.
• Depending on your bank or payment provider, it may take several business days for your refund to appear after it has been processed.

Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Need Assistance?

If you have any questions about returns, refunds, or your order, please contact our customer support team before sending any item back.

support@miyalorai.com

We're always happy to help and will guide you through the return process.